Can I return something I’ve purchased?
We are happy to offer a store credit, exchange or refund on an item you’ve purchased from us – simply contact us within 30 days of your order date.
For any questions, please call us on 0800 RAW HONEY or email firstname.lastname@example.org
If the item you have received is faulty, please contact us with a detailed description of the product fault, and a photo if possible.Allergy Return
In the rare instance you’ve had an allergic reaction to a product, please take a photo of the reaction and discontinue use of the product immediately. Allergy returns must be less than 20% used upon arrival back to us.Incorrect Item/ Damaged on Arrival
If you have received an item that isn’t what you ordered, or it arrived damage, please take a photo and contact us within 7 days of delivery. Please don’t dispose of the item until we’ve had a chance to chat with you!
Import Authority Returns
If an order is returned to us by your country’s import authorities in resalable condition, we’ll refund you the value of the order less any postage costs incurred to us. We can’t provide a refund until we’ve received the products back.
How to Return
Please ensure you include your name, address, contact number and order number with your return and post to:
50 Rising Parade, Fairview Heights, Auckland 0632